Frequently Asked Questions

Here are the answers you are looking for…

What is House and Pet Sitting?

House sitting is when someone stays at your house and looks after all day-to-day responsibilities associated with staying there while you are away. The benefit of this is that you don’t have an empty house for extended periods of time, which means there are less chances of break-ins.

If you have pets, a house sitter looks after your pets and cares for them as if they were their own. House and pet sitting saves you the high cost of placing your pets in a boarding facility. When you arrive home, you will find that your pets are much happier that they were able to stay in the safety of their own home.

While you’re away, enjoy receiving the photos or videos, along with “news from home” and mail, newspaper, packages, water indoor and outdoor plants will be taken care of as well.

Can I see your references?

Absolutely! I am ALL about transparency so you know you’re making the best decision for your pet. Written testimonials and references are posted directly by clients on Click4Time, Google my business. I can also have one or two of my clients call you, so that you can speak to them directly!

How does billing work?

Billing starts on the 1st day the pet-sitter arrives, available start time is as early as 7am and as late as 7pm. Fees are charged for every day that the pet-sitter is in your home.

Example: Client leaves the house on Tuesday at 7:30/8am. The Pet-sitter arrives on Tuesday at 9am/9:30am. The Client arrives back home the following Tuesday at 5pm for a total of 8-days. Non-Holiday-Zone $100 X 8 = $800.00 Returning home after 7pm and before 11pm, an additional fee of $50.00 will be charged.

NOTE: When flying, please be sure to text me when you land so that I know you’re on your way home. If you miss your flight or your flight was delayed, please let me know as soon as possible. When arrival time is after 7pm, another one-day fee will apply.

What are the holiday-zone dates?

Holiday-Zone Rates

2021 Holiday-Zone month are December and January, and fee will be applied on holidays the day before, day of and day after an additional $10.00 fee will be automatically posted to pet care and pop-in services. The day before Christmas and Christmas Day, and the day before New Year’s Day and New Year’s Day.

Holiday-Zone months for 2022 are January, November and December Regular fee is $35.00 during the Holiday-Zone month an additional $10.00 fee is added, thus $45.00 for Pet care and Pop-in visits. On specific holidays, the day before, day of, and the day after an additional $10.00 fee is automatically posted to pet care and pop-in services. Specific holiday dates may change, and system will be updated accordingly.

New Year’s Eve
New Year’s Day
Martin Luther King Jr. Day
Presidents Day
Cesar Chavez Day
Easter Day Before
Easter Day
Easter Day After
Memorial Day
Juneteenth Day
Independence Day
Labor Day
Columbas Day
Veterans Day
Thanksgiving Eve
Thanksgiving Day
Christmas Eve
Christmas Day

What if I don’t book at the time of our Meet & Greet?

If you need more time to decide, that’s understandable, However, do keep in mind we are licensed and insured and have been in business since 2011. If you choose not to book and then decide to book pet care services days later, you will have to book a second meet and greet and there is a fee of $35.00.

Is it normal for my pet to have accidents while I’m away?

Even the best housebroken dog/cat can have accidents while their owners are away. When this happens, the pets can be upset, nervous, or sick – this is not the fault of the pet sitter.

Almost always, these accidents can be easily cleaned up with no trace. Please be sure to leave carpet cleaner or other supplies that you know will not damage your carpet and have them available should there be the need.

Won’t it be stressful on my pets to have a stranger in the home?

I don’t think your goldfish would notice that you’re gone; however, your dog or cat will notice. Placing them in a kennel can be costly and let’s face it, it’s not like being at home in their own surroundings. I love caring for your pets while your away. They become my new furry-friends and yes, I do spoil them just a bit.

Will it affect my homeowners insurance to have a house-sitter?

Check with your own insurance provider, but generally, you will find that most, if not all insurance companies consider an occupied home to be much safer than a vacant one. In fact, many insurance policies have a “vacancy clause,” which nullifies your insurance coverage after an extended absence. Please check with your own provider for the insurance ramifications of leaving your house vacant versus leaving it in the care of a professional house sitter.

What about an emergency?

Emergencies can happen to anyone at any time, including the Pet-sitter and depending on the type of emergency or extenuating circumstance and I have other professional pet sitters that can step in and cover until I return.

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susan@susanshouseandpetsitting.com

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(831) 588-2329

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Susan's House & Pet Sitting in Santa Cruz County.