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Our operating hours are 8am to 6pm. When needing pet care services outside these hours there additional fees will apply. This affects all services, including ‘Overnight House and Pet Sitting’ bookings. If you have any questions when booking outside our operating hours, please send a message through your client portal-messaging and we will respond promptly.
Operating Hours and Overnight House and Pet Sitting
When you book ‘Overnight House and Pet Sitting’ keep in mind our operating hours of 8am to 6pm. When booking this service, the client is required to post flight details within the clients message portal. This information is required in order to set up the booking requests. Should you or the airlines make changes to the original airline booking that was used to set up the booking, be sure to post updated information within your client portal, and we will update your booking. If additional fees apply, the client will receive an updated invoice.
If you choose to book an early flight that requires the Pet-sitter to arrive before 8am there is an additional fee and when returning home between 7pm and 11pm the fee is $50.00. Additional fees apply after 11pm.
NOTE: When flying, please be sure to send a message within your client portal when you land so that we know you’re on your way home. Miss your flight or your flight was delayed? Please let us know as soon as possible. When arrival time is after 11pm, another full day fee will apply.
What is House and Pet Sitting?
If you have pets, a house sitter looks after your pets and cares for them as if they were their own. House and pet sitting saves you the high cost of placing your pets in a boarding facility. When you arrive home, you will find that your pets are much happier that they were able to stay in the safety of their own home.
While you’re away, enjoy receiving the photos or videos, along with “news from home” and mail, newspaper, packages, water indoor and outdoor plants will be taken care of as well.
Can I see your references?
How does billing work?
Example: Client leaves the house on Tuesday at 7:30/8am. The Pet-sitter arrives on Tuesday at 9am/9:30am. The Client arrives back home the following Tuesday at 5pm for a total of 8-days. Non-Holiday-Zone $135 X 8 = $1080.00. Leaving before 8am or returning home after 6pm and before 11pm, an additional fee of $50.00 will be charged.
What are the holiday-zone dates?
2021 Holiday-Zone month are December and January, and fee will be applied on holidays the day before, day of and day after an additional $10.00 fee will be automatically posted to pet care and pop-in services. The day before Christmas and Christmas Day, and the day before New Year’s Day and New Year’s Day.
Holiday-Zone months for 2022 are January, November and December Regular fee is $35.00 during the Holiday-Zone month an additional $10.00 fee is added, thus $45.00 for Pet care and Pop-in visits. On specific holidays, the day before, day of, and the day after an additional $10.00 fee is automatically posted to pet care and pop-in services. Specific holiday dates may change, and system will be updated accordingly.
New Year’s Eve
New Year’s Day
Martin Luther King Jr. Day
Cesar Chavez Day
Easter Day Before
Easter Day After
Is there a fee for a weekday Meet and Greet?
Meet and Greet consultation on weekdays does have a fee. However, if you choose to book the fee is posted to your first invoice.
Is there a fee for a weekend Meet and Greet?
What if I don’t book at the time of our Meet & Greet?
If you need more time to decide, that’s understandable, However, do keep in mind we are licensed and insured and have been in business since 2011. If you choose not to book and then decide to book pet care services days later, you will have to book a second meet and greet and there is a fee of $35.00.
Do I need to book a meet and greet if I have new pet or when there’s new instructions for current pets?
Yes, we need to know about the new pet or when current pets have new care instruction and there is a fee.
Is it normal for my pet to have accidents while I’m away?
Almost always, these accidents can be easily cleaned up with no trace. Please be sure to leave carpet cleaner or other supplies that you know will not damage your carpet and have them available should there be the need.
Won’t it be stressful on my pets to have a stranger in the home?
Will it affect my homeowners insurance to have a house-sitter?
What about an emergency?
Emergencies can happen to anyone at any time, including the Pet-sitter and depending on the type of emergency or extenuating circumstance and I have other professional pet sitters that can step in and cover until I return.