Frequently Asked Questions

Here are the answers you are looking for…

What is House and Pet Sitting?
House sitting is when someone stays at your house and looks after all day-to-day responsibilities associated with staying there while you are away. The benefit of this is that you don’t have an empty house for extended periods of time, which means there are less chances of break-ins.

If you have pets, a house sitter looks after your pets and cares for them as if they were their own. House and pet sitting saves you the high cost of placing your pets in a boarding facility. When you arrive home, you will find that your pets are much happier that they were able to stay in the safety of their own home.

While you’re away, enjoy receiving the photos or videos, along with “news from home” and mail, newspaper, packages, water indoor and outdoor plants will be taken care of as well.

Can I see your references?
Absolutely! I am ALL about transparency so you know you’re making the best decision for your pet. Written testimonials and references are posted directly by clients on Click4Time, Google my business. I can also have one or two of my clients call you, so that you can speak to them directly!
How does billing work?
Billing starts on the 1st day the pet-sitter arrives, available start time is as early as 7am and as late as 7pm and fees are charged for everyday that the pet-sitter is in your home.

Example: Client leaves the house on Tuesday at 7:30/8am. The Pet-sitter arrives on Tuesday at 9am/9:30am. The Client arrives back home the following Tuesday at 5pm for a total of 8-days. Non-Holiday-Zone $75 X 8 = $600.00 Holiday-Zone $680.00. Returning home after 7pm and before 11pm, then an additional fee of $50.00 will be posted.

NOTE: When flying, please be sure to text me when you land so that I know you’re on your way home. If you miss your flight or your flight was delayed, please let me know as soon as possible. When arrival time is after 6pm, another one-day fee will apply.

What are the holiday-zone dates?

Holiday-Zone Rates for 2020

Thanksgiving Week November 21st thru November 28th, Christmas week December 19th thru 27th and New Years week December 27th thru January 3rd is $125.00 a night.

Client must book no less than 7-days during this holiday week. Booking confirmed when full payment is received via check. Best to mail check within 5 business days to Susan’s House and Pet Sitting P. O. Box 1455 Capitola, CA. 95010

What if I don’t book at the time of our Meet & Greet?
If you need more time to decide, that’s understandable, However, do keep in mind we are licensed and insured and have been in business since 2011. If you choose not to book and then decide to book pet care services days later, you will have to book a second meet and greet and there is a fee of $35.00.
Is it normal for my pet to have accidents while I’m away?
Even the best housebroken dog/cat can have accidents while their owners are away. When this happens, the pets can be upset, nervous, or sick – this is not the fault of the pet sitter.

Almost always, these accidents can be easily cleaned up with no trace. Please be sure to leave carpet cleaner or other supplies that you know will not damage your carpet and have them available should there be the need.

Won’t it be stressful on my pets to have a stranger in the home?
I don’t think your goldfish would notice that you’re gone; however, your dog or cat will notice. Placing them in a kennel can be costly and let’s face it, it’s not like being at home in their own surroundings. I love caring for your pets while your away. They become my new furry-friends and yes, I do spoil them just a bit.
Will it affect my homeowners insurance to have a house-sitter?
Check with your own insurance provider, but generally, you will find that most, if not all insurance companies consider an occupied home to be much safer than a vacant one. In fact, many insurance policies have a “vacancy clause,” which nullifies your insurance coverage after an extended absence. Please check with your own provider for the insurance ramifications of leaving your house vacant versus leaving it in the care of a professional house sitter.
What about an emergency?
You have placed your trust in me to take care of your home and family pet(s); If an emergency occurs with your home or pets, you will be notified immediately. Unless, it is in the best interest of the pet, to contact the vet first, transport if necessary and then contact you about the situation.

If you cannot be reached, the names given as your emergency contact person will be called. If emergency is regarding your home, first call will be to you, authorities and/or emergency contacts on file.

Emergencies can happen to anyone at any time, including the Pet-sitter and depending on the type of emergency or extenuating circumstance and I have other professional pet sitters that can step in and cover until I return. In addition, my Daughter-in-law and Granddaughter work with me as my business grows, so rest assure your pets and home are in the care of professionals who take great pride is the service we offer our clients..

Book your FREE Meet & Greet!

COVID 19

 

I want to let everyone know that Susan’s House and Pet Sitting is here to provide you with pet care services and has put into place all the precautions to keep you, your pet safe during this time, by following advice from Public Health Authorities.

 

Individual essential supplies have been packaged in order to provide myself with the following: gloves, mask and sanitary wipes for each home I enter for Pop-In Pet Care Visits.

 

For Overnight House and Pet Sitting again essential supplies for the duration have been put into place so that all areas used by pet sitter, including doorknobs, handles, kitchen and bathroom surfaces will be cleaned regularly using sanitary spray or wipes and again upon leaving.

 

Please let us know if you or someone in your home is exhibiting COVID-19 symptoms so I can work with you to avoid contact. I want everyone to be safe and stay healthy! 

 

Please contact Susan’s House and Pet Sitting if there is anything, I can do to accommodate your pet care needs during this time.

 

Thank you,

 

Susan

Click Here to Read about our COVID-19 Response

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